CoinCasino Privacy Policy

This Privacy Policy explains how CoinCasino, operated by Igloo Ventures SRL, collects, uses, shares, and protects personal information when players register an account, deposit funds, place wagers, or otherwise interact with our platform. We process personal data in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, and we apply the same standards to every Canadian player regardless of province of residence.

1. Who We Are

The data controller for personal information collected on this platform is Igloo Ventures SRL, the operator of CoinCasino. The operator is licensed by the Anjouan Gaming Authority and maintains local authorisation for Canadian players through the iGaming Ontario framework. Players who want to contact us about a privacy matter can reach our team at [email protected] or through 24/7 live chat on coincasino.ca.

2. What Data We Collect

2.1 Information You Provide Directly

When a player registers an account or interacts with our platform, we collect: full name, date of birth, residential address, email address, mobile phone number (optional), preferred currency, language preference, and account credentials. During KYC verification, we also collect a copy of a government-issued photo ID and a recent proof-of-address document.

2.2 Transaction and Activity Data

We log all deposits, withdrawals, wagers, bonus claims, and game-session outcomes on the account. This includes payment method, transaction amount, transaction timestamp, wallet address (for cryptocurrency transactions), and the specific game or sports market involved.

2.3 Technical Data

We collect technical data automatically when a player visits the platform, including IP address, device type, operating system, browser version, screen resolution, language settings, referring URL, and pages visited. We use cookies, web beacons, and similar technologies to support this collection.

If a player chooses to authenticate using WalletConnect or another supported Web3 wallet provider, we receive the public wallet address associated with that authentication. We do not receive private keys or any other credential from the wallet.

3. How We Use Your Data

To create, maintain, and secure the player’s account.
To process deposits, withdrawals, and bonus claims.
To verify identity and age in line with our anti-money-laundering and KYC obligations.
To deliver, personalise, and improve the casino and sportsbook products.
To send transactional messages (account, payment, and security notifications).
To send marketing communications, where the player has opted in.
To detect, prevent, and investigate fraud, collusion, bonus abuse, and other prohibited activity.
To comply with legal and regulatory obligations imposed on the operator.

Game and sportsbook providers: Third-party studios and odds providers we work with to deliver the lobby and the sports markets.
Payment processors and on-ramp providers: Banking partners who handle CAD-to-crypto conversion and traditional payment rails.
Identity verification providers: KYC partners who help us confirm the age and identity of account holders.
Regulators and law enforcement: Where we are required to share information by a competent authority or under a court order.
Service providers: Hosting, analytics, customer-support, and email-delivery partners who process data on our behalf under contractual safeguards.

We do not sell personal data. We do not share personal data with advertisers in a way that identifies any individual player.

5. Your Rights

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct inaccurate or incomplete personal data.
Deletion: Request that we delete your personal data, subject to legal and regulatory retention obligations.
Restriction: Request that we restrict the processing of your data in defined circumstances.
Objection: Object to processing based on legitimate interests or for direct marketing purposes.
Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
Withdraw Consent: Withdraw any consent previously given for the processing of your personal data.
Lodge a Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial authority.

6. How We Protect Your Data

SSL encryption on every page that handles personal or financial information.
Two-factor authentication available on every account.
Encrypted storage of KYC documents and payment-related records.
Segregation of player funds in dedicated accounts separate from operating capital.
Access controls limiting employee access to personal data on a need-to-know basis.
Regular security audits and penetration testing across critical systems.

7. Cookies

We use cookies to operate the platform, remember player preferences, measure performance, and support targeted communications. Cookies are grouped into essential, functional, performance, and marketing categories. Players can manage non-essential cookies through the consent banner shown on first visit, and through the cookie-settings page available at any time from the website footer.

8. Data Retention

We retain personal data for as long as the account is active and for a period after closure that is required to meet our legal, regulatory, anti-money-laundering, and tax obligations. KYC documentation is typically retained for a minimum of five years after the closure of the account. Transactional records are retained for the period required by the licensing authority and applicable financial regulations.

9. Minors

The platform is not intended for any person under the legal minimum gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that an account has been opened by a minor, we close the account, void any bets placed, refund any net deposits, and delete the related personal data in line with our retention obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify players through the account dashboard or by email. The most recent version is always available on this page.

11. Contact Us

Players who want to exercise any of the rights listed above, or who have any other privacy concern, can reach our data-protection team at [email protected]. We respond to verified requests within the timeframes required by PIPEDA and applicable provincial law.